At XpandG LLC, we are committed to ensuring your satisfaction with our premium 3D cards, ring pouches, and leather wallets. If you’re not completely satisfied with your purchase from xpandg.shop, our refund and return policy is designed to make the process simple and transparent. Please review the details below.
Return Eligibility
We accept returns for eligible items within 30 days from the date of delivery, provided the following conditions are met:
– The item (3D cards, ring pouches, or leather wallets) must be unused, in its original condition, and in the original packaging.
– Personalized or custom-made items are non-returnable unless defective.
– Items must include all original tags, accessories, and documentation.
If your item arrives damaged or defective, please contact us immediately for assistance.
How to Initiate a Return
To return an item, please follow these steps:
1. Contact our support team at xyltane24@gmail.com or +84 867 980 584 within 30 days of delivery to request a return.
2. Provide your order number and a brief description of the reason for the return.
3. We will provide you with a return authorization and shipping instructions.
4. Package the item securely and ship it to: XpandG LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.
5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
Note: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.
Refund Process
Once your return is received and approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout via our secure Stripe payment gateway. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account.
– Full refunds are issued for eligible returns in their original condition.
– For defective or incorrect items, we will cover return shipping costs and provide a full refund or replacement, based on your preference.
– Shipping fees, if applicable, are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or refund:
– Customized or personalized products (e.g., monogrammed wallets or custom 3D cards).
– Items that have been used, damaged, or altered by the customer.
– Items returned after the 30-day return period.
Contact Us for Support
If you have any questions about our refund and return policy or need assistance with your order, our team is here to help:
– Email: xyltane24@gmail.com
– Phone: +84 867 980 584
– Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (MST).
Shop with Confidence
We stand behind the quality of our 3D cards, ring pouches, and leather wallets. Shop at xpandg.shop with peace of mind, knowing we’re committed to your satisfaction. Thank you for choosing XpandG LLC!